Customer experience
Dependable inbound support across phone, email, and chat—delivered in the language your customers trust.
- Order and account support
- Escalation workflows
- Bilingual coverage
Multilingual customer operations
Your customers speak globally.
Your team should too.
Pin Global builds multilingual teams for customer service, sales, translation, and surveys—connecting US-side accountability with Dominican Republic-based operations.
4Core languages
4Service lanes
US + DRNearshore model
DirectOwner-led support
What we do
One team.
Four ways to grow.
Start with one focused service and expand as your needs grow. Every engagement is built around your customers, systems, and standards.
Sales & appointment setting
Focused outbound teams that qualify interest, book conversations, and keep your pipeline moving.
- Lead qualification
- Appointment booking
- CRM-ready reporting
Translation & interpretation
Human-led language support for live conversations, customer communications, and business documents.
- Phone interpretation
- Email and document translation
- Four-language capability
Surveys & data collection
Structured multilingual outreach that turns customer conversations into clean, usable information.
- Phone and SMS surveys
- Customer feedback
- Organized delivery
Why Pin Global
Nearshore efficiency.
Human accountability.
We are building a practical alternative to oversized outsourcing layers: a direct, multilingual operation where the people running the business stay close to the work.
Language that feels natural
English, Spanish, French, and Haitian Creole capability for conversations where nuance matters.
Built around your workflow
Scripts, handoffs, reporting, and quality checks are shaped to fit the way your business actually operates.
Direct access to decision-makers
Owner-led communication keeps feedback short, decisions clear, and problems close to the people who can solve them.
Language coverage
Meet customers where they are.
01
English
United States & international
02
Spanish
Latin America & Caribbean
03
French
France, Canada & Caribbean
04
Haitian Creole
Haiti & diaspora
How it works
A clear path from first call to live team.
Brief
We map your goals, languages, hours, systems, and expected volume.
Build
We shape the team, scripts, workflows, and reporting around your business.
Launch
We start with a focused pilot and clear quality checks from day one.
Scale
We expand people, languages, and coverage only when the results justify it.
Start with a conversation
Tell us what you need staffed.
Share the service, languages, hours, and rough volume. We will turn it into a focused pilot plan.